Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on all paid Due Today subscriptions ("Clarity" and "Flow"). If you are not satisfied with your purchase, you may request a full refund within thirty (30) days of your original order date.

How to request a refund

Refunds for Due Today subscriptions are processed by our payment provider, Paddle, which acts as the Merchant of Record for all orders placed with Brickhouse Media.

To request a refund:

1. Visit paddle.net and enter the email address you used at checkout.
2. Find the order you would like refunded and follow the prompts to request a refund.
3. Alternatively, contact the support channel listed in your Paddle receipt and ask for a refund.

After the 30-day window

After the 30-day window we may still be able to help on a case-by-case basis — please reach out and we'll do our best. You can also cancel an active subscription at any time from the billing portal to stop further renewals; cancelling prevents future charges but does not by itself refund past charges.

Processing time

Once approved, refunds are issued by Paddle to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days.